Company launches iSight replacement programme, weeks before it is expected to unveil the new iPhone 6s or iPhone 7
It is less than a month until Apple is expected to unveils its new iPhone, but the company is recalling a number of 6 Plus models due to faulty cameras.
Apple has launched an “iSight camera replacement programme” after a number of devices were found to produce blurry images using the main camera on the back of the phone.
It said the problem affected “a small percentage” of the 5.5-inch iPhones sold between September last year and January. The problem also falls within a limited range of serial numbers.
If a camera is faulty, Apple will replace it.
How to check
Apple is encouraging users who believe their camera is faulty to tell the company on the official support page.
To find your serial number, go to Settings -> General -> About on your iPhone, and the serial number is around halfway down. You can tap and hold to copy the number.
Enter the serial number on the support page to check if it is eligible. If it is, you can take it into an Apple Store (with an appointment) or send it off to tech support.
Apple is urging users to back up their iPhone beforehand. Apple will replace the camera, rather than the whole phone.
Apple makes a lot of the fact that the iPhone is the world’s most popular camera, and the next iPhone, expected to be called the 6s, will reportedly go further into high-end territory.
Prominent Apple blogger John Gruber has claimed that the next iPhone will have “the biggest camera jump ever”, with a “weird two-lens system” that could see it rival DSLR cameras.
Apple blog The Michael Report recently claimed that the camera will be able to record 4K quality video.